After mounting complaints and even longer lines, the Tennessee Titans have fired hospitality partner Aramark three years into a ten year deal.
“As part of our continuous efforts to improve every aspect of the fan experience at Nissan Stadium, we are presently exploring alternative food and beverage services options to replace the previous concessions vendor," the Titans said in a statement. "Our goal is to find the right concessions solution that will provide our fans with the food service they expect for years to come.”
The Titans brought on the Philadelphia-based Aramark in 2014 to replace Centerplate. Aramark is no stranger to the National Football League as the company works with 16 other NFL stadiums. Shortly after the partnership began both parties received regular complains from fans over the quality of food, food options, and inefficient lines.
Aramark was officially put on notice after July 3, 2015 when Nissan Stadium hosted the U.S. National Team and Guatemala. One hundred out of the 300 Aramark employees did not show up to work. Titans responded, stating at the time, "We're not going to tolerate that kind of service in our building moving forward."
It seems the situation in Nashville hasn't gotten any better over the years and now it continues in the courts. Aramark claims that no other concessionaire has even been terminated in the middle of a long term deal, but a judge sided with the team last week.
In a statement it appears Aramark has waived the white flag on the battle, ""We respect the Titans organization and are proud of our food and beverage program that brought new menu offerings, innovative concepts and respected culinary partnerships to Nissan Stadium," Aramark said in a statement. "While disappointed with this decision, we have enjoyed serving the fans and wish them and the team all the best." But time will tell how ugly the situation will become for the food-giant.